Technical Support Services

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Apple Certified (Apple Certified Technical Coordinator (ACTC)) Service & Support, more knowledgeable of Apple hardware, laptops, smart phones, servers, pda’s and peripherals as we have been integrating Apple equipment and peripherals into Washington D.C.’s largest and high profile networks for over 20 years. Our Senior Apple Enterprise techs have the skills to better integrate Apple equipment into new or existing client workstations, labs, Network Operation Centers (NOC), Local Area Network (LAN) and Wide Area Network (WAN) spaces.

Certified Apple Subject Matter Experts (SME’s) provide you with greater enterprise know-how, and flexibility.

Networking, Telecommunications & Security
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After hours technical support and data recovery services

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users may provide advice and assistance with problems.[not verified in body] In addition, some fee-based service companies charge for premium technical support services.